Cancellation Policy
- Cancel 1 house up to 30 days prior or 2+ houses up to 90 days prior for a full refund (less 3% credit card fees).
- Inside 30/90 days, the stay is non-refundable. Extra guest fees are also non-refundable if decreased inside 30 days.
- We recommend purchasing trip insurance.
- Refunds, date changes, or vouchers are not offered for weather, family, pet, or medical emergencies.
Booking & Payments
- Deposit: 50% due at booking; remaining 50% due 30 days before arrival.
- Holding Dates: Dates require a deposit due to high demand.
- Advance Reservations: Accepting this year and next; inquire for 2027 bookings.
- Extended Stays: Contact Mackenzie for stays over 30 days (reduced rates may apply).
- Credit Cards: All major cards accepted. Online booking or phone payments available. Paid invoice confirms reservation.
Arrival & Access
- Check-in: After 4 PM | Check-out: By 10 AM
- Keyless entry: unique 4-digit code sent via email prior to arrival.
- Leave home in clean, orderly condition. Start dishwasher & take out trash/recycling. Text Mackenzie if leaving early.
Bedrooms & Beds
- Each house has private beds, no bunk beds.
- Murphy beds or sleeper sofas available for larger parties (request 1+ week in advance).
Bathrooms
- All houses include full baths; great water pressure throughout.
- Daily housekeeping is not included, but clean linens/towels provided. $300 cleaning fee covers 6 hours of cleaning/restocking.
Kitchen & Dining
- Fully equipped kitchens with appliances, cookware, flatware, pantry staples, coffee pot, and Keurig.
- Dining areas open to living space; patios available for outdoor dining.
Living & Entertainment
- Smart TVs, Roku-enabled (Netflix, Hulu, etc.), and high-speed Wi-Fi included.
- Game rooms feature ping pong, pool, shuffleboard, darts, foosball, cornhole, arcade games, and TV.
- Patios and fire pits with Adirondack chairs available for outdoor enjoyment.
Outdoor & Grill Amenities
- Grill: Weber charcoal (bring charcoal/lighter fluid; utensils provided)
- Firewood: Provided for outdoor fire pits
Location & Transportation
- Golf: 2 miles to Sand Valley Golf Resort, <1 mile to Lake Arrowhead Golf Courses
- Shuttle: Available by appointment (Golf's Trusted Transport, 715-600-1569)
- No Uber/Lyft or local taxis due to rural location
Pets & Smoking
- Pets: Dogs allowed, $75/dog (max 3), pet addendum required
- Smoking: Not allowed inside; designated outdoor areas with ashtrays provided