Q. What is your cancellation policy?
A. You can cancel your reservation up to 30 days prior to arrival without penalty. We will refund 100% of the initial payment (less credit card processing fees the credit card company keeps). Once you make your final payment, your reservation can’t be cancelled. We recommend that you purchase trip insurance if you would like protection against something unexpected.
Q. What is required to reserve dates?
A. When you make your reservation, we ask for a 50% deposit for your stay. The remaining 50% is due 30 days prior to arrival.
Q. Can you “hold” dates for me while I organize my group?
A. We require a deposit (50% of your total stay) to hold dates due to the number of inquiries we receive.
Q. How far in advance can I make a reservation?
A. We are currently accepting reservations for this 2021 season (April through the end of Golf season). Please email or call Mackenzie with your inquiry if you'd like to book for the 2022 season (pricing subject to change for 2022).
Q. Can I book a stay longer than 30 days?
A. Please email or call Mackenzie with your inquiry if you wish to book your stay longer than 30 days (reduced rates may apply).
Q. Do you accept credit cards?
A. Yes, we accept all major credit cards. You can book online or provide credit card information over the phone. You'll receive a paid invoice as confirmation of your reservation along with the house manual/check-in document 2 weeks prior to check-in.
Q. What do I need to bring?
A. Our guest house is well equipped to accommodate your everyday needs. Bath linens, soaps, shampoo/conditioner, and toilet paper are all provided. The kitchen contains pots, pans, dishes, coffee pot and Keurig, cookware, drinking glasses, utensils…etc. Basic items like spices, condiments, paper towels, coffee, and staple pantry items are also included for guest use.
Q. What time is check-in and check-out?
A. Check-in is anytime after 4 PM, Check out is by 10 AM. Our cleaning team has a quick turnaround to prepare the entire home for our next guests so we appreciate your timeliness. The cleaning crew arrives right at check out time. If the cleaning crew is delayed, additional fees will be incurred.
Q. How do we gain access to the home?
A. Our guest house has a keyless entry system for your convenience – no keys to keep track of! There are keypads installed on the front door and garage side doors that require a code to enter. Simply enter your unique 4 digit code that is provided to you in the house manual/check-in document that you'll receive 2 weeks prior to check-in.
Q. Do you provide any cleaning service?
A. There is no daily housekeeping service unless requested at time of booking for a fee (email for more specifics). While clean linens and bath towels are included in the guest house, a daily maid service is not included in the rental rate. We do not permit towels or linens to be taken from the units. Our guest house will be clean when you arrive and will be cleaned & disinfected after your departure. The $225 one time cleaning & restocking fee includes up to 6 hour cleaning/laundering of the entire guest house and restocking items including: all standard kitchen & bathroom amenities, laundry supplies, bottled water, grilling supplies, condiments, & outdoor firewood.
Q. How do I check-out?
A. There is no formal check-out procedure but we just ask you text Mackenzie if you check out earlier than 10 am to get a jump start on cleaning. We ask that you leave the guest house in a clean, orderly, and lawful manner.
Q. Does your home have Wi-Fi?
A. Yes, our guest house has high-speed wireless internet access that is password protected. Please refer to the house manual/check-in document that you'll receive 2 weeks prior to check-in to find the password to be used during your stay.
Q. How close is your home to the golf course?
A. Our guest house, located on 11 acres of private forested land, is just two miles down the same road as the entrance to Sand Valley Golf Resort.
Q. Do you provide any transportation services?
A. Shuttle service is available by appointment only to Sand Valley, local bars, and restaurants. Please contact Golf's Trusted Transport at 715-600-1569. Unfortunately we are too rural for Uber, Lyft, or any kind of local taxi service!
Q. Do you allow pets in your home?
A. We love animals and allow pets with a $50 deposit for up to 3 animals. A special pet addendum (in addition to our rental agreement) will need to be completed to keep on file for your stay.
Q. Can I smoke in your home?
A. There is no smoking inside of our guest house or garage, but we do provide outside smoking areas with ashtrays.